barge-in
8 posts.
How to barge into an agent's live call from your phone
Dial the agent's full session ID on a VICIdial-attached phone to join a live call and speak to both the agent and the customer.
Read postWhat manager barge-in does on a VICIdial call
Manager barge-in lets a supervisor enter a live agent-customer call and speak to both parties, signalled by an entry tone everyone hears.
Read postA supervisor's live-listen workflow over the phone
A repeatable phone workflow for supervisors: pull session IDs, silently sweep agents through 8162, and barge only when a call needs you.
Read postWhat the barge-in entry tone tells the agent and customer
The entry tone is the audible cue both parties hear when a manager barges into a VICIdial call, signalling a third person has joined.
Read postThe VICIdial monitor and barge dial codes, explained
Every VICIdial monitor and barge phone code in one place: silent listen, roaming monitor, barge-in, and the roaming barge variant. Copy and keep.
Read postHow to keep your monitor and barge feature codes secure
VICIdial's monitor and barge phone codes are unauthenticated on the telephony side. Here's how to keep strangers from dialing into your live calls.
Read postHow to barge in from the 8162 monitor extension
The 8162 line does more than silent listening; dial 99 plus the last 3 session digits to barge in and speak to both the agent and customer.
Read postWhen to blind monitor versus barge in
Blind monitor when you want to listen unnoticed, barge in when you need to talk. Here is a simple rule for picking the right VICIdial phone code.
Read post