webphone
12 posts.
A VICIdial softphone with nothing to install
Why VICIfast agents can take calls from a browser tab with no desktop softphone to download, configure, or maintain.
Read postThe VICIfast branded webphone explained
A clear explanation of the browser-based softphone that ships with every VICIfast plan, and how it connects agents to calls.
Read postWhitelabeling your VICIdial webphone
How to put your own logo and colors on the browser softphone using the three-variant editor in the VICIfast dashboard.
Read postUsing the Webphone Only Page in VICIdial
The Webphone Only page lets anyone with agent-interface access log in and use the built-in webphone on its own, without loading the full agent screen.
Read postPutting VICIdial behind HTTPS
Why the VICIdial agent and admin screens need TLS, how to get a certificate, why the browser webphone websocket demands a valid cert, and the basics of redirecting HTTP to HTTPS.
Read postHow to Set Bulk-Inserted Phones as Webphones
Use Set As Webphone and its companion fields on Bulk Phone Insert to load a browser-based phone for agents at login - no desk handsets required.
Read postWhat the user-group webphone overrides change
How the three user-group webphone overrides let you point one team at a different webphone URL, system key, or dialpad without touching anyone else.
Read postWhat ViciPhone needs: Asterisk 13+ and real SSL certs
ViciPhone has two hard requirements before it will register: Asterisk 13 or higher on every server and authentic SSL certs everywhere agents log in.
Read postHow to set up the ViciPhone WebRTC softphone
ViciPhone is a free WebRTC softphone built for VICIdial. Here are the steps to get it working: Asterisk version, certs, and a conf file template per phone.
Read postWhat the Zoiper WebPhone integration is
VICIdial ships hooks for the Zoiper WebPhone, a browser-embedded phone licensed per domain. Here is what the integration does and how it was wired in.
Read postWhen to use ViciPhone instead of the Zoiper WebPhone
ViciPhone and the Zoiper WebPhone both put a phone in the browser, but only one still works. Here is the practical choice for a new VICIdial setup.
Read postWhy the Zoiper WebPhone no longer works in modern browsers
The Zoiper WebPhone relied on NPAPI, which Chrome and Edge dropped in 2016. Here is what broke, which browsers still ran it, and what to use instead.
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