user-groups
16 posts.
Controlling Which Agents See a Custom Report in VICIdial
The Custom Reports Admin page adds your own links to the Reports page, and its User Group field decides exactly which agents and users can see each one.
Read postHow Shift Enforcement on a user group restricts agent logins
Shift Enforcement ties agent logins to scheduled shifts so people only work the hours you set, with OFF, START, and ALL modes.
Read postHow to read the Admin Changes audit on a user record
The Admin Changes section on a VICIdial user record logs who changed a setting, from which IP, what changed and when, giving you a per-user audit trail.
Read postWhat the user-group webphone overrides change
How the three user-group webphone overrides let you point one team at a different webphone URL, system key, or dialpad without touching anyone else.
Read postHow Allowed Queue Groups scopes report visibility for a group
Allowed Queue Groups limits which queue groups a user group can see inside queue-based reports, keeping managers focused on their own queues.
Read postHow IP Lists scope admin, agent and API access per user group
VICIdial gives every user group three independent IP whitelists for admin, agent and API access, so you can lock each surface to its own set of networks.
Read postHow to move every user from one group to another with Bulk Group Change
Bulk Group Change reassigns every member of one VICIdial user group to another in a single action, including a non-ADMIN sweep option.
Read postHow Allowed User Groups limits which records a group can see
Allowed User Groups controls which other user groups a manager can view and edit, scoping access to DIDs, phones, leads, and more by group.
Read postHow to read the VICIdial Group Hourly report
The Group Hourly report shows per-agent call totals for one user group, one disposition status, and one hour — here is how to read it.
Read postWhat User Group Script Override puts on the agent screen
Script Override on a user group forces a chosen script onto the agent screen when the matching campaign setting is enabled, overriding everything else.
Read postHow to limit which reports a user group can open
The Allowed Reports setting restricts which reports level 7 and higher users in a group can open, scoping managers to what they need.
Read postWhat Force Timeclock Login does for a user group
Force Timeclock Login blocks agents from the dialer until they clock in, keeping attendance records and login state in sync.
Read postHow to scope which campaigns a group can QC
Use the user-group QC Allowed Campaigns and QC Allowed Inbound Groups settings to control which calls each quality-control team can review.
Read postHow to restrict VICIdial logins by IP with IP Lists
Lock VICIdial web access to known networks by building an IP List and assigning it to a user group's admin, agent or API access.
Read postWhat the Admin User Group field on a record does
The Admin User Group field on VICIdial records restricts which admins can view that record by user group, with --ALL-- meaning everyone.
Read postHow to run multiple teams or clients on one VICIdial with users and groups
A practical guide to using VICIdial users, user levels, permissions, and user groups to run several teams or clients on one dialer with clean separation.
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