Tag
training
2 posts.
What the Speech Voice Lab Page Does in VICIdial
The Speech Voice Lab lets a native speaker broadcast their voice to every agent in a chosen campaign, so language-school students hear and repeat while teachers record or monitor.
Read postHow to whisper-coach an agent without the customer hearing
True whisper-coaching, where only your agent hears you, is a web monitoring feature, not a phone dial-code. Here is the honest workflow for both.
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