stir-shaken
15 posts.
Cloud IP reputation and your outbound calls
A fresh cloud IP address may carry a poor spam reputation from previous tenants, which can hurt your answer rates and STIR/SHAKEN attestation.
Read postVSPs and STIR/SHAKEN Certificates
Voice Service Providers must hold their own registered STIR/SHAKEN certificates for calls originating on their networks, even with a third-party upstream.
Read postWhy Your Calls Get Flagged Scam Likely
The causes behind SCAM LIKELY labels, from low attestation and high volume to complaints and reused DIDs, and how to reduce flagging.
Read postWhat Is a Do-Not-Originate (DNO) List?
A DNO list is an FCC-required carrier-level list of phone numbers that should never originate outbound calls. Here is what it means for VICIdial operators.
Read postThe FTC Caller ID Transmission Rule
Outbound telemarketing must transmit an active Caller ID that identifies your company and lets the consumer opt out. Here is how to set it in VICIdial.
Read postSTIR/SHAKEN Attestation Levels: A, B, C
What full (A), partial (B), gateway (C) and no attestation each mean in STIR/SHAKEN, and why the level on your calls changes how they get delivered.
Read postWhy STIR/SHAKEN Matters for Outbound Callers
How STIR/SHAKEN attestation affects call delivery and answer rates, and what an outbound call center can do to keep its numbers landing.
Read postWhat Robocall Mitigation Is
Robocall mitigation is the loosely defined, carrier-level tool that blocks calls a carrier thinks are robocalls. The rules vary widely by carrier.
Read postWhat Is STIR/SHAKEN?
STIR/SHAKEN is the set of carrier protocols that cryptographically attest to a caller's right to use a number, from origination to destination.
Read postWhat the TRACED Act Is
The December 2019 TRACED Act set STIR/SHAKEN, robocall mitigation, and bigger penalties in motion. Here is what it means for a VICIdial caller.
Read postA plain-English guide to dialer compliance with VICIdial
How VICIdial maps to FTC, FCC, TCPA, STIR/SHAKEN, state mini-TCPAs and overseas rules so your outbound calling stays inside the lines.
Read postCall attestation A, B, and C explained
What attestation levels A, B, and C mean, how they tie into STIR/SHAKEN, and why a higher level keeps your calls off the Spam Likely list.
Read postSetting up the STIR/SHAKEN API integration
How to wire VICIdial's outbound calls into the TILTX Call Shaper API so your calls get signed with the right attestation level.
Read postSTIR/SHAKEN and VICIdial: What You Need to Know
STIR/SHAKEN signs your caller ID so carriers can trust it. Here is what it is, why it affects your answer rates, and where VICIdial fits in.
Read postConnecting a SIP Carrier to VICIdial: The Complete Guide
Everything you need to wire a SIP carrier into VICIdial: trunks, registration vs IP auth, dialplan routing, failover, least-cost routing, and STIR/SHAKEN.
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