Tag
performance
4 posts.
Sizing a VICIdial server for your agent count
VICIdial sizing comes down to concurrent calls, not just agents. Here is how to estimate cores, RAM, and disk from your dial ratio and agent count.
Read postWhat the 100,000-Lead Limit on Lead Management Tools Means
VICIdial's bulk lead tools refuse to run on a list over 100,000 leads. Here is why the cap exists and how to split a big list to work around it.
Read postDiagnosing slow reports and why they can stall the whole system
Slow reports do more than test your patience — they can stall the whole dialer. The Admin Report Log Viewer shows each report's run time so you can find the offender.
Read postWhy you should never load the full federal DNC list into VICIdial
Loading 209 million DNC records into VICIdial's internal DNC table will break the system and still will not satisfy the FTC. Here is the right approach.
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