Tag
onboarding
5 posts.
From signup to your first campaign on VICIfast
The exact path from creating an account to launching your first VICIdial campaign — sign up, provision, add leads, connect your carrier, and dial.
Read postA VICIdial softphone with nothing to install
Why VICIfast agents can take calls from a browser tab with no desktop softphone to download, configure, or maintain.
Read postRetraining agents when you move to VICIdial
Moving agents to VICIdial is as much a people problem as a technical one. This post covers the agent screen differences, disposition and pause code changes, and a practical short training plan.
Read postHow to add a new VICIdial user
A step-by-step walkthrough of the Add A New User screen in VICIdial, covering the four required fields and what happens after you submit.
Read postHow to copy a VICIdial user to create a new one
Use the Copy A User screen in VICIdial to clone an existing account's settings into a new one — just supply a new ID, password and full name.
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