migration
32 posts.
Why call centers leave Convoso for VICIdial
Convoso is built for high-volume outbound compliance. Teams leaving it usually cite seat pricing growth and the need for more direct infrastructure control.
Read postRebuilding CRM integrations after migrating to VICIdial
Your CRM integrations will not transfer from a cloud dialer to VICIdial automatically. Here is how to assess what you had and rebuild it correctly.
Read postWhat to export before leaving your current dialer
Before you shut down your old dialer, there is a specific set of data to pull. Miss one category and you will spend weeks reconstructing it.
Read postWhat you save moving off a per-seat platform to VICIdial
Per-seat SaaS dialers bill for every agent logged in. VICIdial's open-source model replaces that with a flat server cost plus a carrier you choose.
Read postHaving a rollback plan for your VICIdial migration
A migration without a rollback plan is a bet that nothing goes wrong. Here is how to set up a credible fallback before cutover day.
Read postWhy call centers leave Five9 for VICIdial
Five9 is a mature cloud platform, but per-seat pricing and infrastructure lock-in push some teams toward VICIdial's open-source model.
Read postPorting your phone numbers when you move to VICIdial
Number porting when switching to VICIdial involves an LOA, your losing carrier, and a timeline measured in days not hours. Here is how to plan the port and avoid call center downtime.
Read postHow to migrate from Convoso to VICIdial
Convoso's per-minute and seat fees add up fast. This guide covers exporting your Convoso data, mapping it to VICIdial's structure, and running a clean cutover to your own managed dialer.
Read postHow to migrate from Twilio Flex to VICIdial
Twilio Flex's consumption billing can spike unpredictably as your team scales. This guide covers exporting your Flex data, mapping it to VICIdial, and cutting over to a fixed-cost managed dialer.
Read postMoving your DNC list to VICIdial
Migrating your suppression list to VICIdial means exporting your existing DNC contacts, loading them into the internal DNC table, and verifying campaign-level settings before you dial a single number.
Read postHow to migrate from Five9 to VICIdial
Moving off Five9 to VICIdial cuts per-seat licensing costs and gives you full control over your dialer. Here is how to export your data, map it into VICIdial, and cut over with minimal downtime.
Read postHow to migrate from GoAutoDial to VICIdial
GoAutoDial and VICIdial share the same core Asterisk engine and a nearly identical database schema, making this migration mostly a config and data lift. Here is how to do it cleanly.
Read postHow to migrate from Aircall to VICIdial
Aircall is a lightweight cloud phone system that works well for small sales teams. When outbound volume grows and you need a real predictive dialer, VICIdial is the natural next step. Here is how to move your data.
Read postHow to migrate from OSDial to VICIdial
OSDial is a VICIdial fork with a near-identical database schema. Moving to a current VICIdial install is mostly a schema-diff exercise, not a re-platform. Here is the practical path.
Read postRetraining agents when you move to VICIdial
Moving agents to VICIdial is as much a people problem as a technical one. This post covers the agent screen differences, disposition and pause code changes, and a practical short training plan.
Read postHow to migrate from Vonage Contact Center to VICIdial
Vonage Contact Center (formerly NewVoiceMedia) combines CRM-native routing with a contact center platform, but licensing costs and Salesforce dependency drive teams to look for alternatives. This guide covers the migration path to VICIdial.
Read postMoving from a self-hosted ViciBox to managed VICIdial
ViciBox gave you a working VICIdial fast, but now the box is aging and maintenance takes real time. Here is how to lift your data to a managed VICIdial host and stop owning the OS.
Read postRunning your old dialer and VICIdial in parallel during migration
How to split traffic between your existing dialer and VICIdial during migration, avoid double-dialing leads, measure side-by-side performance, and safely ramp VICIdial up.
Read postBringing your old call recordings to VICIdial
Moving historical call recordings when you switch to VICIdial requires understanding how VICIdial stores files, what naming conventions it expects, and whether re-importing is even worth the effort.
Read postHow to migrate from Genesys to VICIdial
Genesys Cloud and PureConnect are powerful enterprise platforms, but licensing costs are steep and IVR flows are tightly coupled to the platform. This guide explains how to plan a migration to VICIdial without losing your routing logic.
Read postHow to migrate from RingCentral to VICIdial
RingCentral works well for unified communications, but outbound dialing teams often hit rate limits and per-seat costs that don't scale. This guide walks through exporting your data and cutting over to VICIdial.
Read postHow to import your existing leads into VICIdial
Importing leads into VICIdial means cleaning your CSV, mapping columns to vicidial_list fields, handling phone formatting, time zones, and dedupe with vendor-lead-code. Here is the complete walkthrough.
Read postHow to migrate from Dialpad to VICIdial
Dialpad's AI-powered transcription and coaching features work well for inside sales teams. When outbound volume requires a true predictive dialer with full campaign control, VICIdial is the move. Here is what the migration looks like.
Read postHow to migrate from Talkdesk to VICIdial
Leaving a hosted SaaS like Talkdesk for VICIdial means exporting your leads, dispositions, and recordings, then mapping them into your new dialer. Here is how to do it without losing data.
Read postHow to migrate from NICE CXone to VICIdial
NICE CXone is one of the most feature-rich contact center platforms available, which also makes it one of the most expensive and complex to migrate away from. This guide covers the planning, data export, and cutover process for teams moving to VICIdial.
Read postMapping your old dispositions to VICIdial statuses
How to build a disposition-to-status mapping table, which VICIdial statuses are reserved and cannot be renamed, and how to keep reporting comparable across the migration.
Read postRebuilding your call scripts in VICIdial
How to re-create your agent call scripts in VICIdial, use variable substitution from lead fields, attach scripts to campaigns and ingroups, and test them on a live agent screen.
Read postMigrating to VICIdial: the complete guide
A calm, end-to-end plan for leaving a hosted dialer for VICIdial - what moves, what to export, how to rebuild, and how to cut over without downtime.
Read postClosing the reporting gap after leaving a hosted platform
The metrics you lose when you move away from a managed dialer dashboard and how to rebuild them in VICIdial using real-time reports, agent stats, CSV exports, and optional QueueMetrics.
Read postPlanning a zero-downtime cutover to VICIdial
A structured migration-day plan covering pre-checks, phased campaign cutover, a go/no-go checklist, and who owns the rollback decision when something goes sideways.
Read postMoving VICIdial to new server hardware
Migrating VICIdial to a new box is five jobs: dump the database, sync recordings, cut over the IP and DNS, rebuild the config, and re-register your trunks.
Read postHow to switch carriers without dropping live calls
Add the new carrier alongside the old one, shift dial routing gradually, drain the old trunk, then deactivate it — a gentle migration with no hard cutover.
Read post