Tag
list-settings
4 posts.
Reset Times: The 24-Hour Format and Setting Multiple Resets
How to write list Reset Times in 24-hour format, how to set several resets a day with dashes, and how it relates to weekday resets.
Read postWhat the List ID on a Lead Actually Means
Every lead carries a list_id. Here is what that number controls, why it cannot change, and how it ties a lead to a campaign.
Read postDrop Inbound Group Override: Catch Dropped Outbound Calls per List
Use the per-list Drop Inbound Group Override to route outbound calls that drop into a different in-group than the campaign default.
Read postInbound Script Override: A Different Agent Script per List
Set a per-list Inbound Script Override so agents see the right script for inbound calls based on which list the lead came from.
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