list
6 posts.
Why cold lists need a lower dial level
It sounds backwards: a list that barely answers should let you dial harder, not softer. But cold lists behave unpredictably, and that is exactly why a lower dial level keeps you safe.
Read postIs it your dial level or your list quality?
When numbers look off, operators blame either the dialer settings or the leads. Usually it is the interaction between the two. Here is how to tell which one is actually your problem.
Read postToo many dropped calls: the common causes
Your drop rate is creeping up and you are not sure why. Here are the usual suspects in VICIdial, from a dial level set too high to a list that just answers too well.
Read postWhat Call Count Target does
Call Count Target looks like a dialing limit but it is not. It never stops a single call. It just sets the denominator for the penetration percentage you see on the List Modify page. Here is what it really measures.
Read postAuto Active List New: auto-activating fresh lists
Auto Active List New flips an inactive list to active automatically when your campaign runs low on fresh leads, so agents don't go idle waiting for someone to turn on the next list. Here is how it works and its catches.
Read postWhat List Mix does and when to use it
List Mix lets you pull set percentages of leads from different lists and statuses into one dialing stream. Here is what it actually controls, why it can stall your dialer, and the rare cases where it earns its keep.
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