Tag
ingroups
2 posts.
Setting up a closer campaign: Allowed Inbound Groups and Allow Closers
Allowed Inbound Groups picks which in-groups a closer campaign can take calls from, and it counts those calls as active for blended campaigns.
Read postWhat DEFAULTINGROUP does when an agent transfers a call
DEFAULTINGROUP is a reserved in-group token that auto-picks the default in-group for the call's origin, so agents transfer without choosing a queue.
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