Tag

ingroups

2 posts.

Setting up a closer campaign: Allowed Inbound Groups and Allow Closers

Allowed Inbound Groups picks which in-groups a closer campaign can take calls from, and it counts those calls as active for blended campaigns.

Read post Jun 24, 2026

What DEFAULTINGROUP does when an agent transfers a call

DEFAULTINGROUP is a reserved in-group token that auto-picks the default in-group for the call's origin, so agents transfer without choosing a queue.