ingroups
6 posts.
Rebuilding your call scripts in VICIdial
How to re-create your agent call scripts in VICIdial, use variable substitution from lead fields, attach scripts to campaigns and ingroups, and test them on a live agent screen.
Read postWhere to Use VICIdial Phone-Recorded Prompts
Phone-recorded VICIdial prompts can be used in six distinct places across campaigns and in-groups — here is where each field lives and what it plays.
Read postHow to Record a VICIdial Audio Prompt by Phone
Step-by-step walkthrough for recording a new audio prompt in VICIdial by dialing extension 8168 from any phone connected to your server.
Read postChange an Agent's In-Groups Live From the Real-Time Report
Reassign which inbound queues an agent takes without logging them out. Use the + on the USER column to Add, Remove, or Change in-groups live.
Read postWhat DEFAULTINGROUP does when an agent transfers a call
DEFAULTINGROUP is a reserved in-group token that auto-picks the default in-group for the call's origin, so agents transfer without choosing a queue.
Read postSetting up a closer campaign: Allowed Inbound Groups and Allow Closers
Allowed Inbound Groups picks which in-groups a closer campaign can take calls from, and it counts those calls as active for blended campaigns.
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