dnc
31 posts.
Moving your DNC list to VICIdial
Migrating your suppression list to VICIdial means exporting your existing DNC contacts, loading them into the internal DNC table, and verifying campaign-level settings before you dial a single number.
Read postHow to migrate from Convoso to VICIdial
Convoso's per-minute and seat fees add up fast. This guide covers exporting your Convoso data, mapping it to VICIdial's structure, and running a clean cutover to your own managed dialer.
Read postRunning your old dialer and VICIdial in parallel during migration
How to split traffic between your existing dialer and VICIdial during migration, avoid double-dialing leads, measure side-by-side performance, and safely ramp VICIdial up.
Read postHow to migrate from Five9 to VICIdial
Moving off Five9 to VICIdial cuts per-seat licensing costs and gives you full control over your dialer. Here is how to export your data, map it into VICIdial, and cut over with minimal downtime.
Read postHow to Use the cm_dnc.agi Call Menu Script
cm_dnc.agi lets a VICIdial Call Menu mark an inbound caller's number as DNC or NI without agent involvement, then routes the call onward.
Read postHow to add a number to the DNC list with add_dnc_phone
Use the add_dnc_phone API to push a phone number onto a campaign or internal DNC list without opening the admin screen.
Read postRemoving a number from DNC with delete_dnc_phone
Call the delete_dnc_phone API to pull a phone number back off a campaign or internal DNC list when it was added by mistake.
Read postValidating a number before dialing with check_phone_number
Check that a phone number is the right length, in a dialable area code, and not on a DNC list before you dial it.
Read postNot Interested vs Unworkable Flags in VICIdial
Both flags stop a lead being dialed, but Not Interested keeps it off DNC lists while Unworkable means the lead is simply not viable.
Read postWhat the DNC Flag on a VICIdial Status Actually Does
The DNC flag on a status marks a lead do-not-call, counts it in DNC totals, and can push it onto your DNC lists depending on campaign settings.
Read postWhat the DNC.COM integration adds to VICIdial filtering
VICIdial's DNC.COM integration lets you scrub lead lists and inbound DID calls against state, federal, and internal DNC lists plus TCPA and Litigator Scrub — all from a single web admin utility.
Read postWhat Canada's CRTC telemarketing rules mean for dialers
Canada's CRTC telemarketing rules took effect in September 2008, modeled closely on the US FTC Telemarketing Sales Rule but with key differences around calling hours, disclosures, and DNC record-keeping. Here is what VICIdial operators need to know.
Read postCanada's calling hours and DNC record-keeping rules explained
Canadian telemarketing rules impose strict calling windows — 9 am to 9:30 pm on weekdays and 10 am to 6 pm on weekends — and require businesses to retain internal DNC entries for 3 years and 31 days. This post explains both requirements and how to configure VICIdial to meet them.
Read postWhat TCPA and Litigator Scrub filtering through DNC.COM covers
DNC.COM's TCPA scrub and Litigator Scrub are two distinct filters that protect call centers from autodialer consent violations and lawsuit exposure. Here is what each one does and why both matter.
Read postWhat Canada's DNCL is and how it differs from the US DNC list
Canada's National Do Not Call List (DNCL) is the Canadian counterpart to the US federal DNC registry, but the two systems have meaningful differences in scope, exemptions, and record-keeping obligations. This post breaks down what dialer operators need to know.
Read postWhat the UK TPS and CTPS lists are and how to filter against them
The Telephone Preference Service and Corporate Telephone Preference Service are the UK's opt-out registries for consumer and business numbers. Outbound dialers must filter against both before placing calls.
Read postHow to Filter Cell Phones From Your Lead Lists
Scrub wireless numbers out of your lists before they hit an auto-dialer. With number portability there is no perfect lookup, but a daily service gets close.
Read postThe FCC Automated Opt-Out Requirement
Dropped autodial calls must offer an automated opt-out. In VICIdial, route drops to a Call Menu running cm_dnc.agi so the consumer can remove themselves.
Read postWhat Is a Do-Not-Originate (DNO) List?
A DNO list is an FCC-required carrier-level list of phone numbers that should never originate outbound calls. Here is what it means for VICIdial operators.
Read postHow to Block Calling on a Holiday in VICIdial
VICIdial has no per-state no-call-day scheduler, so block a holiday by setting that state's call time to 2400 to 2400 for the day, then revert.
Read postNatural Disaster Calling Bans
States often prohibit telemarketing after hurricanes or floods. Handle a disaster ban in VICIdial the same way you handle a holiday block.
Read postState Calling Rules: An Overview
Federal rules are only half the picture. Here is what state telemarketing law adds on top - call windows, prohibited holidays, and separate DNC lists.
Read postTelemarketing-Prohibited Holidays
Some states ban telemarketing on specific holidays, and the list varies by state and year. Here is what that means for a VICIdial operator.
Read postWhat State DNC Lists Are
Several states run their own Do-Not-Call lists separate from the federal FTC DNC, and some never forward registrations to the federal list.
Read postWhy you should never load the full federal DNC list into VICIdial
Loading 209 million DNC records into VICIdial's internal DNC table will break the system and still will not satisfy the FTC. Here is the right approach.
Read postA plain-English guide to dialer compliance with VICIdial
How VICIdial maps to FTC, FCC, TCPA, STIR/SHAKEN, state mini-TCPAs and overseas rules so your outbound calling stays inside the lines.
Read postWhy you need an FTC Seller registration to access the DNC list
To download the federal DNC list and filter your leads legally, you must register with the FTC as a Seller. Here is what that means and what it costs.
Read postWhat the federal Do-Not-Call list is and who has to filter against it
The federal DNC list has over 209 million phone numbers. If your business solicits sales by phone, you must filter against it monthly or face heavy fines.
Read postHow to filter your leads against the federal DNC list before loading
Federal DNC scrubbing must happen before leads enter VICIdial, not inside it. Here is the practical workflow for filtering and loading clean lists.
Read postThe prior-business-relationship exemption explained
A prior business relationship can let you call a consumer who is on the federal DNC list — but the clock runs out faster than most people expect.
Read postDaily Phone Number Call Limit: capping calls per number
Daily Call Count Limit caps calls per lead. Daily Phone Number Call Limit caps calls per number — across every lead that shares it. If the same phone shows up on several records, this is the setting that stops you double-dialing it.
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