dialer
9 posts.
Comparing the top predictive dialers
How the main predictive dialers differ on pacing control, cost model, and data ownership, with VICIdial measured against the cloud suites.
Read postVICIdial vs the alternatives: an honest comparison
An honest map of the dialer landscape: commercial CCaaS like Five9 and Genesys versus open-source VICIdial, plus where each one actually fits.
Read postWhat to export before leaving your current dialer
Before you shut down your old dialer, there is a specific set of data to pull. Miss one category and you will spend weeks reconstructing it.
Read postHow to migrate from Convoso to VICIdial
Convoso's per-minute and seat fees add up fast. This guide covers exporting your Convoso data, mapping it to VICIdial's structure, and running a clean cutover to your own managed dialer.
Read postUnblocking a number with delete_fpg_phone
Call delete_fpg_phone to pull a number out of a Filter Phone Group so the dialer stops skipping it.
Read postBlocking a number with the add_fpg_phone API
Use add_fpg_phone to push a phone number into a Filter Phone Group so the dialer skips it without touching your DNC lists.
Read postHow to read the LAGGED Summary Report and spot lag clusters over time
The LAGGED Summary Report charts agent lag events on a timeline so you can see clusters instead of single stutters. Here's how to read the pattern.
Read postHow to read the AMD Log Report when answering-machine detection looks wrong
The AMD Log Report shows the result of answering-machine detection on each placed call. Here is how to read it and tell real misfires from carrier noise.
Read postHow to read the Agent LAGGED Report to find which dialer is struggling
The Agent LAGGED Report pins lag to a specific dialer and lists every lagged event by user, campaign, and time. Here's how to read both halves.
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