VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How to auto reschedule anyone callbacks that miss
A step-by-step on configuring VICIdial so USERONLY callbacks that miss their time convert to ANYONE callbacks and get dialed automatically.
What the Useronly Move Minutes setting does
Scheduled Callbacks Useronly Move Minutes converts overdue USERONLY callbacks into ANYONE callbacks after a set number of minutes. Here is exactly how it behaves.
What the Scheduled Callbacks Days Limit setting does
Scheduled Callbacks Days Limit caps how many days out an agent can pick when scheduling a callback, without hiding the full calendar.
How to set up a callback timezone list
A step-by-step guide to building a TIMEZONE_LIST settings container so agents can schedule callbacks in the customer's local time, including the exact line format.
How to change a user-only callback to anyone
Converting a USERONLY callback to ANYONE lets any agent call it back instead of just one person. Here is how to flip the type from the VICIdial admin.
How to reassign a user-only callback to another agent
When an agent leaves or a callback needs a different owner, a manager can change the user ID on a USERONLY callback from the VICIdial admin. Here is the exact path.
What the Scheduled Callbacks Calltime Block setting does
Scheduled Callbacks Calltime Block stops a callback from being dialed if the current time is outside the campaign's scheduled call times.
What the Scheduled Callbacks Force Dial setting does
Force Dial blocks out the agent screen and makes them dial their triggered callbacks before anything else. Here is exactly how it behaves and its sharp edges.
What the My Callbacks Checkbox Default setting does
The My Callbacks Checkbox Default campaign setting decides whether the My Callback box is pre-ticked when an agent schedules a callback. Here is what each value does and when to change it.
What the Anyone Callbacks DNC Filter setting does
Anyone Callbacks DNC Filter checks ANYONE callback phone numbers against the campaign's enabled DNC options before they enter the hopper to be dialed.
How to set up the AGENT_CALLBACK_EMAIL container
A walkthrough of the AGENT_CALLBACK_EMAIL Settings Container that lets VICIdial email an agent when one of their USERONLY scheduled callbacks comes due.
What the Scheduled Callbacks Local Timezones setting does
Local Timezones lets agents set a callback in the customer's local time instead of server time. Here is what it changes on the agent screen and what it needs to work.