VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How to add a new VICIdial phone
Use ADD A NEW PHONE under ADMIN PHONES, set the eight required fields, and SIP or IAX configs auto-create in about a minute.
The VICIdial Timeclock audit log
VICIdial keeps two Timeclock logs: an editable active log and an immutable, admin-only audit log that preserves what was originally recorded.
How to edit a Timeclock record on User Stats
The click-the-ID edit flow on the User Stats page, the validation rules that block a bad change, and what the star marker means.
The VICIdial User Status page
What the User Status page shows, how to reach it, and how a manager forces an agent into or out of the timeclock.
How to set a strong VICIdial phone password
The default VICIdial Registration Password is test, which is a security hole. Here is how to pick a strong one within the allowed character set.
How to modify a VICIdial phone
Open LIST ALL PHONES, click MODIFY on any entry, and edit the full field set that only appears after the first save.
The VICIdial User Stats page explained
A tour of every section on the User Stats page, from talk time and login events to timeclock punches, activity breakdowns, and recordings.
What is the VICIdial registration password?
The VICIdial Registration Password is the SIP or IAX secret your phone uses to connect. Here is its limit, its default, and where it lives.
What is the VICIdial phone extension?
The VICIdial Phone extension field is the phone's Asterisk name without the protocol prefix. Here is the no-dashes rule and how it pairs with Protocol.
Why you can't edit a Timeclock record
The most common reasons a VICIdial Timeclock edit is blocked: the user is still clocked in, or the new times fail validation.
How to force Timeclock login in VICIdial
A User Group setting in VICIdial can require agents to clock in before they reach the agent interface, guaranteeing attendance data.
VICIdial phone required fields
The eight fields VICIdial demands before it will save a phone: extension, dialplan number, server IP, login, password, full name, protocol, and local GMT.