What "Enter QC Queue" does

If you have poked around the Quality Control menu, you may have noticed two links that seem to do the same thing: Show QC Campaigns and Enter QC Queue. They are not a mistake, and you do not have to guess which one is correct. Enter QC Queue simply routes to the same destination as Show QC Campaigns. Click either one and you land on the same summary of QC-enabled campaigns.

Two doors, one room

The destination both links share is the page that lists every Campaign with quality control turned on, along with the call statuses chosen for review and a way into the leads waiting in audit. A Disposition is the result an Agent sets when a call ends, and only the statuses marked reviewable show up here, so the screen is your map of what is being audited and where the work sits.

flowchart LR
  A[Show QC Campaigns link] --> C[QC campaign summary screen]
  B[Enter QC Queue link] --> C
  C --> D[QC-enabled campaigns and review statuses]
  C --> E[Leads waiting in audit]

Why have two links at all

The duplication is about naming, not function. Show QC Campaigns describes what you will see — a list of campaigns. Enter QC Queue describes what you are about to do — step into the queue of calls awaiting review. Different people reach for different words. An admin checking which campaigns are configured thinks in terms of campaigns; a reviewer starting a shift thinks in terms of entering the queue. Two labels pointed at the same screen mean neither person has to translate menu wording into intent before they can act.

It is a small piece of usability, but a useful one in a tool with a dense admin menu. Rather than burying the audit queue under a single name that only half the team would recognize, VICIdial exposes the same screen twice with wording aimed at the two roles that reach for it most. You do not lose anything to the redundancy — there is no second queue to keep in sync and no risk of the two links drifting apart, because there is only ever one underlying screen.

A quick way into the audit list

For a reviewer, Enter QC Queue is the natural front door. The wording reads like a verb — you are entering the queue — so it is the link to put in a shift runbook or to point a new hire at. From that summary screen they click a campaign ID to see the leads in audit grouped by Status (lead status), pick a Lead to open, and start working through the calls that need a second set of ears. The named status review filters keep the focus on the outcomes your program actually cares about rather than every call ever dialed, which is what keeps the queue from ballooning into noise.

So when you write up a process for your team, pick whichever label reads more clearly for the step you are describing and stick with it. If the step is about configuring which campaigns get audited, Show QC Campaigns is the clearer name. If the step is about a reviewer sitting down to work, Enter QC Queue reads better. Both land your reader in exactly the same spot.

From there, the act of taking ownership of a specific call is its own step, covered in how to claim a QC call. For how the whole quality-control workflow fits together from setup to scoring, read the quality-control guide.

So the short version: Enter QC Queue and Show QC Campaigns are the same screen wearing two names, chosen so the menu reads naturally whether you think in campaigns or in queues. VICIfast ships a managed VICIdial box with the QC menu wired up and ready, live in under 40 seconds. See our plans and pricing.