Tag
workflow
2 posts.
A supervisor's live-listen workflow over the phone
A repeatable phone workflow for supervisors: pull session IDs, silently sweep agents through 8162, and barge only when a call needs you.
Read postWhen to use the RELEASE button on a QC call
The red RELEASE button hands a claimed call back to the queue unfinished and clears your scores — here is when that is the right move.
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