Tag
whisper-coaching
2 posts.
Live-monitoring your agents with VICIfast
VICIfast includes live call monitoring so supervisors can silently listen to agent calls, coach via whisper, or barge in and join the conversation directly.
Read postHow to whisper-coach an agent without the customer hearing
True whisper-coaching, where only your agent hears you, is a web monitoring feature, not a phone dial-code. Here is the honest workflow for both.
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