Tag
voice-analytics
3 posts.
Transcription options for VICIdial recordings
VICIdial does not ship a built-in transcription engine, but its audio files work with any external STT platform. Here's how transcription fits into the recording pipeline.
Read postWhat the CallMiner integration adds to VICIdial recordings
CallMiner Record builds on ORECX OREKA to add SIP-level audio capture and agent screen recording. Here's what that integration layer actually delivers.
Read postRankMiner voice analytics explained (and why it's gone)
RankMiner analyzed VICIdial call recordings to score leads and flag agent behavior. The company shut down in September 2020 — here's what it did and what to consider instead.
Read post