Tag
vicidial-api
5 posts.
Exporting agent stats with agent_stats_export
Pull agent activity statistics for a date range with the agent_stats_export API — talk time, pauses, sessions, and per-campaign grouping.
Read postReading live call-status counts with call_status_stats
Get per-campaign and per-ingroup call counts with hourly and status breakdowns from the call_status_stats API — fields, filters, and output format.
Read postFinding a call recording with the recording_lookup API
Use the recording_lookup function on the Non-Agent API to find call recording URLs by agent, date, or lead id, with format and permission notes.
Read postExporting inbound-call logs with did_log_export
Pull a single day of inbound calls to a DID with the did_log_export API function — required fields, output format, permissions, and errors.
Read postPulling every call to a number with phone_number_log
Export every inbound and outbound call placed to one or more phone numbers with the phone_number_log API — fields, filters, and the indexing caveat.
Read post