uk
4 posts.
How the UK OFCOM drop-rate calculation differs from the US
Since December 2015, OFCOM has allowed a different formula for counting dropped calls — one that factors out anticipated answering-machine drops. Here is how to enable it in VICIdial and why it matters.
Read postWhat UK call-center rules (OFCOM) mean for dialers
UK OFCOM telemarketing rules share much with US FTC rules but differ in key ways — including how drop rates are calculated and how abandoned calls are treated. Here is what outbound dialers need to know.
Read postThe UK 72-hour drop-lockout rule and how to set Drop Lockout Time
Under UK OFCOM rules, you cannot attempt to re-contact a customer within 72 hours of an abandoned call. VICIdial's Drop Lockout Time field in Campaign Detail enforces this automatically.
Read postWhat the UK TPS and CTPS lists are and how to filter against them
The Telephone Preference Service and Corporate Telephone Preference Service are the UK's opt-out registries for consumer and business numbers. Outbound dialers must filter against both before placing calls.
Read post