session-id
8 posts.
How to barge into an agent's live call from your phone
Dial the agent's full session ID on a VICIdial-attached phone to join a live call and speak to both the agent and the customer.
Read postWhat manager barge-in does on a VICIdial call
Manager barge-in lets a supervisor enter a live agent-customer call and speak to both parties, signalled by an entry tone everyone hears.
Read postHow to jump between agents without hanging up
Using the 8162 roaming-monitor line you can move from one VICIdial agent to the next by pressing a single digit, with no redial in between.
Read postWhat the 8162 roaming-monitor extension does
The 8162 extension lets you blind-monitor one agent after another on the same VICIdial server without hanging up your phone between listens.
Read postHow to barge in from the 8162 monitor extension
The 8162 line does more than silent listening; dial 99 plus the last 3 session digits to barge in and speak to both the agent and customer.
Read postVICIdial Blind Monitoring Explained
Blind monitoring lets a supervisor listen silently to an agent and customer call. Learn how it works, when to use it, and how it differs from barge-in.
Read postHow to Blind-Monitor a VICIdial Agent by Session ID
Dial 0 plus the agent's session ID to silently listen to a live call, or use extension 8162 to roam between agents without hanging up.
Read postHow to Find a VICIdial Agent Session ID
The VICIdial Real-Time report lists every logged-in agent alongside their current session ID, which you need to blind-monitor or barge in to a live call.
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