Tag
roaming-monitor
3 posts.
What the 8162 roaming-monitor extension does
The 8162 extension lets you blind-monitor one agent after another on the same VICIdial server without hanging up your phone between listens.
Read postHow to barge in from the 8162 monitor extension
The 8162 line does more than silent listening; dial 99 plus the last 3 session digits to barge in and speak to both the agent and customer.
Read postHow to jump between agents without hanging up
Using the 8162 roaming-monitor line you can move from one VICIdial agent to the next by pressing a single digit, with no redial in between.
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