Tag
roaming-monitor
3 posts.
What the 8162 roaming-monitor extension does
The 8162 extension lets you blind-monitor one agent after another on the same VICIdial server without hanging up your phone between listens.
Read postHow to jump between agents without hanging up
Using the 8162 roaming-monitor line you can move from one VICIdial agent to the next by pressing a single digit, with no redial in between.
Read postHow to barge in from the 8162 monitor extension
The 8162 line does more than silent listening; dial 99 plus the last 3 session digits to barge in and speak to both the agent and customer.
Read post