Tag
recording-format
4 posts.
How much disk do VICIdial recordings really use
Recording disk usage in VICIdial depends on codec, call duration, and agent count. This post walks through real estimates for WAV vs GSM and how to plan your storage before the drive fills.
Read postWhy VICIdial recordings stop at one hour and how to extend them
By default a single VICIdial recording caps at one hour. Here is where that limit comes from and what it takes to raise it for long calls.
Read postHow to record in GSM instead of WAV to save disk
Switching the recording format from WAV to GSM shrinks every file and buys you more retention on the same drive. Here is the exact extension change to make.
Read postCampaign Rec extension explained: 8309 WAV vs 8310 GSM
The Campaign Rec extension picks which recording engine handles your calls. 8309 records WAV, 8310 records GSM. Here is the difference and how to choose.
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