recording
20 posts.
How to read the Recording Access Log to see who opened a recording
The Recording Access Log is your audit trail for call recordings. Here is how to search it by user, access time, or recording date.
Read postRecordings missing in VICIdial: where they go and how to find them
A recording you expected is not there. Where VICIdial recordings actually live, why one might never exist, and how to confirm it.
Read postOne-Party vs Two-Party Recording Consent
The difference between one-party and two-party consent states for call recording, and why a hosted dialer treats every call as two-party.
Read postHow to Handle Call Recording Consent
Three practical ways to handle call recording consent in VICIdial: do not record, play a recorded notice, or have agents inform the customer.
Read postWhat VICIdial Cold-Storage Logs Are
VICIdial's 2024 cold-storage feature moves older already-archived call logs to a separate database server while keeping them searchable in Admin Lead Search.
Read postSafe Harbor Record-Keeping: The 5-Year Rule
FTC Safe Harbor requires keeping calling records for up to 5 years. The 2024 update added prerecorded messages, carrier details, DNC logs, and relationship records.
Read postTwo-Party Consent States for Call Recording
Which states require all parties to consent before recording a call, plus the safe default of treating every call as two-party.
Read postThe Allow Recording DTMF Detection system setting explained
This one platform-wide flag is what lets VICIdial notice keypad tones during a recording. Without it, every per-campaign mute value does nothing.
Read postDTMF Muting vs the Mute Recording button: when each wins
Two ways to keep sensitive audio out of a recording: automatic tone-triggered muting and a manual button the agent presses. Here is which to use.
Read postRecording DTMF Muting explained: hiding card numbers for PCI
Recording DTMF Muting drops audio for a set number of seconds after a keypad tone is detected, so card numbers never land in your recordings.
Read postHow the Mute Recording button works for agents
The Mute Recording button lets an agent pause or silence a live recording mid-call. Here is what it does, the 15-minute rule, and how it interacts with DTMF muting.
Read postHow to name recordings by campaign, date, and phone number
A practical recipe for building a Campaign Rec Filename out of campaign, date, and customer phone so every recording is easy to find later.
Read postPOST recording filename variables explained (POSTVLC, POSTSTATUS)
POST recording variables rename a file after the call is over, pulling values like disposition status into the filename. Here is how POSTVLC, POSTSP, POSTARRD3, and POSTSTATUS work.
Read postWhat Routing Initiated Recording does and when to enable it
Routing Initiated Recording lets the call routing script start recording instead of the agent screen. Here is what it does, its requirements, and when it helps.
Read postHow to add a Mute Recording button to the agent screen
A short setup guide for enabling the Mute Recording button on a campaign, plus the one setting that quietly turns it off.
Read postCampaign Rec Filename: every variable you can use
The Campaign Rec Filename field builds the name of each saved recording from a set of variables. Here is the full list and how each one resolves.
Read postHow to mute credit card entry from your recordings
A step-by-step on configuring VICIdial so a customer can key a card number on the phone without those tones ever reaching the saved recording.
Read postThe recording API: starting and stopping a recording mid-transfer
The recording function in the agent API starts and stops recordings on demand, even in the middle of a transfer. Here is how START, STOP, STATUS, and the stage tag work.
Read postRecord Call on a DID: recording inbound by number
Turn on call recording for a specific inbound number, and learn what the full and queue-stop options actually do.
Read postIn-Group Recording Override: forcing recording on inbound
An inbound group can ignore the campaign's recording setting and decide for itself: never record, let the agent choose, record everything, or record everything with no off switch.
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