Tag
queue
2 posts.
What Preserve-Place-In-Line does for inbound callers
Preserve-Place-In-Line lets an inbound caller hang up and keep their spot, then get called back when they reach the front. Here is how it works.
Read postWhat Queue Priority does when agents handle calls and email
Queue Priority decides whether an email group's items get answered ahead of calls and other groups when an agent is logged into more than one.
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