Tag
press-1
4 posts.
Too Slow, Defeated, and Hungup in the 3-Way Press Log Report
The 3-Way Press Log Report logs every outside-user call placed from the agent screen. Here is what Too Slow, Defeated, and Hungup actually mean.
Read postagi-3way_press_outside.agi: the script that runs the outside agent's press-1 prompt
The second script in the press-1 chain plays the prompt, watches for the keypress, and decides whether the outside agent gets connected, declined, or accepted.
Read postReading the 3-way press-1 special extension (49907, dial prefix, phone code, number)
That long 49907... string an agent dials to start a press-1 call is not random. Here is how to read each piece so you can build and debug it.
Read postagi-3way_press_agent.agi: the first script behind 3-way press-1 calls
When an agent fires a 3-way call to an outside agent who has to press 1, this is the first of two scripts that runs. Here is what it does and how it is wired.
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