Tag
pci
5 posts.
How to mute DTMF on inbound group recordings too
Campaign DTMF muting does not cover inbound groups automatically. You must enable the muting setting on each in-group separately for it to take effect.
Read postHow to mute credit card entry from your recordings
A step-by-step on configuring VICIdial so a customer can key a card number on the phone without those tones ever reaching the saved recording.
Read postRecording DTMF Muting explained: hiding card numbers for PCI
Recording DTMF Muting drops audio for a set number of seconds after a keypad tone is detected, so card numbers never land in your recordings.
Read postDTMF Muting vs the Mute Recording button: when each wins
Two ways to keep sensitive audio out of a recording: automatic tone-triggered muting and a manual button the agent presses. Here is which to use.
Read postThe Allow Recording DTMF Detection system setting explained
This one platform-wide flag is what lets VICIdial notice keypad tones during a recording. Without it, every per-campaign mute value does nothing.
Read post