Tag
nva
3 posts.
How to record agents who don't use the VICIdial agent screen
Step-by-step guide to using agi-NVA_recording to capture calls from agents on plain phones or third-party softphones, with correct dialplan placement and parameter choices.
Read postThe recording AGIs explained: NVA, IVR verification, VICIrecGateway
A plain-English tour of the three recording AGIs in VICIdial - NVA_recording, IVR_recording_verification, and VICIrecGateway - and when to reach for each one.
Read postWhat the NVA_recording AGI does for non-screen agents
The NVA_recording AGI gives VICIdial recording and call-logging to agents who never open a browser screen - with 16 parameters covering logging, lead lookup, and NVA list insertion.
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