gdpr
4 posts.
Who is affected by GDPR, even outside the EU
GDPR applies to any organization that collects or processes personal data of EU residents, regardless of where the organization is based. Call centers outside Europe are not automatically exempt.
Read postThe GDPR right of access and right to erasure, explained
Articles 15 and 17 of the GDPR give EU residents the right to see every piece of personal data you hold on them and to demand its deletion. Here is what those rights require in practice.
Read postHow to export or purge a lead's data for a GDPR request
When a GDPR right-of-access or right-to-erasure request arrives, VICIdial's Modify Lead page gives you the tools to download or permanently delete all data for that lead. Here is exactly how to use them.
Read postWhat GDPR means for call centers calling EU residents
The EU's General Data Protection Regulation (GDPR), effective May 25, 2018, imposes data access, correction, and erasure rights on any organization that collects or processes data about EU residents — including call centers based outside the EU. Here is what that means in practice for VICIdial operators.
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