fronter-closer
6 posts.
How to set up a fronter-to-closer workflow in VICIdial
A step-by-step setup for fronter-to-closer handoffs: a closer campaign, the right inbound group, a default transfer group, and the Local Closer transfer.
Read postThe Fronter/Closer Detail Report: tracing every transfer call by call
See exactly which fronter sent which call to which closer, with lead ID, original call time, and transfer time on a single in-group.
Read postThe fronter/closer model explained: how outbound agents hand off to closers
The fronter qualifies the lead and hands the live call through an in-group to a closer who finishes the sale. Here is how the handoff works.
Read postXFERS, DROP, and OTHER in the Fronter/Closer Report: what each column means
A plain-English read of the XFERS, DROP, and OTHER columns in the VICIdial Fronter/Closer Report so you stop guessing at your transfer numbers.
Read postThe complete guide to VICIdial transfers, 3-way calls, and the fronter/closer model
How VICIdial transfers, 3-way calls, and the fronter/closer model fit together, from the Transfer-Conf frame to in-group routing and reporting.
Read postReading the Fronter/Closer Report: transfers, sale %, and conversion
The Fronter-Closer report splits performance into fronter transfers and closer conversion, so you can see which half of the handoff needs work.
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