email-group
6 posts.
What the Web Form buttons on an Email Group do
The three Web Form fields on a VICIdial Email Group launch custom web addresses from buttons on the agent screen — here is how to wire them up.
Read postWhat the Active field on an Email Group controls
The Active field is the on/off switch for a VICIdial Email Group — here is what Y and N actually do to inbound mail routing.
Read postWhat the Email Group Color does on the agent screen
The Group Color is a required Email Group field that drives the alert color agents see when a new email arrives — including the hex gotcha that breaks the screen.
Read postWhat the Email Group ID and Group Name do
The Group ID and Group Name are two of the three required fields on a VICIdial Email Group — here is exactly what each one controls.
Read postHow to modify an existing VICIdial Email Group
Which fields on a VICIdial Email Group you can change after creation, which one is locked forever, and how to edit them safely.
Read postHow to add an inbound Email Group in VICIdial
A step-by-step walk through adding a new inbound Email Group so your agents can handle email the same way they handle calls.
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