dtmf-muting
6 posts.
How to mute DTMF on inbound group recordings too
Campaign DTMF muting does not cover inbound groups automatically. You must enable the muting setting on each in-group separately for it to take effect.
Read postWhy a recording plays back silent and how to fix it
Silent VICIdial recordings usually mean no audio path reached MixMonitor, DTMF muting stayed on too long, or stereo channels were misconfigured. Here is how to trace and fix each scenario.
Read postHow to mute credit card entry from your recordings
A step-by-step on configuring VICIdial so a customer can key a card number on the phone without those tones ever reaching the saved recording.
Read postRecording DTMF Muting explained: hiding card numbers for PCI
Recording DTMF Muting drops audio for a set number of seconds after a keypad tone is detected, so card numbers never land in your recordings.
Read postDTMF Muting vs the Mute Recording button: when each wins
Two ways to keep sensitive audio out of a recording: automatic tone-triggered muting and a manual button the agent presses. Here is which to use.
Read postThe Allow Recording DTMF Detection system setting explained
This one platform-wide flag is what lets VICIdial notice keypad tones during a recording. Without it, every per-campaign mute value does nothing.
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