Tag
dtmf
4 posts.
DTMF logging in a call menu
How to record which keypad option a caller pressed in a VICIdial call menu and store it on the lead.
Read postIVR keypress does nothing: debugging call-menu options
A caller presses a number in your phone menu and nothing happens. Here is how to find which call-menu setting is eating the keypress.
Read postMenu options: mapping a keypress to a destination
How each key on your phone menu is mapped to a destination like a queue, another menu, or a hangup.
Read postMenu Invalid Prompt: handling a wrong keypress
What plays when a caller presses a key your phone menu does not recognize, and how to guide them back.
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