Tag
drop-rate
3 posts.
How the UK OFCOM drop-rate calculation differs from the US
Since December 2015, OFCOM has allowed a different formula for counting dropped calls — one that factors out anticipated answering-machine drops. Here is how to enable it in VICIdial and why it matters.
Read postWhat UK call-center rules (OFCOM) mean for dialers
UK OFCOM telemarketing rules share much with US FTC rules but differ in key ways — including how drop rates are calculated and how abandoned calls are treated. Here is what outbound dialers need to know.
Read postThe 3% abandonment rule explained
The FTC caps abandoned outbound calls at 3% of answered calls per campaign per 30-day period. Here is exactly how VICIdial counts and controls that number.
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