Tag
data-quality
3 posts.
Why transferring to another agent with Transfer No Dispo causes data problems
Transfer No Dispo skips the disposition screen after a handoff. It is fine for external numbers, but pointed at another agent it produces data inconsistencies.
Read postDuplicate Leads in VICIdial: How They Happen and How to Stop Them
Duplicate leads waste agent time and annoy customers. Here is where dupes come from in VICIdial and the controls that prevent them.
Read postDuplicate Check in a VICIdial Drop List
The Drop List Duplicate Check setting decides whether repeat droppers get inserted again. NONE, LIST, and LIST_CAMPAIGN_LISTS explained.
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