Tag
capacity
5 posts.
Sizing a VICIdial server for your agent count
VICIdial sizing comes down to concurrent calls, not just agents. Here is how to estimate cores, RAM, and disk from your dial ratio and agent count.
Read postMonitoring VICIdial server health and capacity: a complete guide
A practical, top-to-bottom guide to watching your VICIdial server's load, channels, disk, latency, and health so problems surface before they hurt your floor.
Read postWhat the Number of Lines field on a Remote Agent does
Number of Lines tells VICIdial how many concurrent calls it can send to a single Remote Agent entry. Here's what changes when you raise or lower it.
Read postWhat TRUNK SHORT and FILL Mean in VICIdial
The TRUNK SHORT/FILL numbers on the VICIdial real-time report, what they tell you about line capacity, and what to do when SHORT is high.
Read postServer Trunks: Assigning Carrier Lines at the Server Level
VICIdial Server Trunks let you reserve and cap outbound lines per campaign so one busy campaign cannot starve the others on the same box.
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