callback
4 posts.
How to set up a virtual-queue callback
A virtual-queue callback lets a caller hang up, hold their spot, and get dialed back when it is their turn. This is the step-by-step to switch it on in VICIdial, from picking the trigger to recording the prompt.
Read postCallback Queue Expire Hours: how long a callback waits
A callback that sits in the queue for days helps nobody. Callback Queue Expire Hours sets a shelf life: after that many hours, an undialed callback is quietly dropped. Here is what the setting does and how to choose a value.
Read postCID Callback Number Validation explained
When a caller asks for a callback, the number they called from is not always the number they want to be reached on. CID Callback Number Validation reads it back, checks it, and lets the caller correct it before you commit.
Read postIn-queue callback: let callers keep their place and get called back
Long hold times push callers to hang up. In-queue callback lets a waiting caller hang up, keep their spot in line, and get an outbound call the moment they reach the front. Here is how it works in VICIdial.
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