Tag
call-park
3 posts.
Diagnosing calls that drop while the customer is on hold
Customers vanishing while parked on hold is measurable. The Agent Parked Call Report shows holds per agent, average hold time, and how many dropped while parked.
Read postWhat the VERM parked-calls-by-agent report shows
The VERM parked-calls-by-agent report counts how often each agent parks calls, drawn from the park_log table. Here is how to read it.
Read postWhat the server Recording Limit setting controls
The server Recording Limit caps how long a recording can run, and it also limits how long a parked call hears hold music. Here is what it touches.
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