Tag
audit
5 posts.
How to read the Admin Changes audit on a user record
The Admin Changes section on a VICIdial user record logs who changed a setting, from which IP, what changed and when, giving you a per-user audit trail.
Read postWhat the read-only QC log section records
The fourth QC display section is a read-only audit trail showing who viewed the call, lead edits, and outcome — you cannot change it here.
Read postDiagnosing recording-access questions with the Recording Access Log
When someone asks who listened to a recording, the Recording Access Log answers it — search by access date, recording date, or the user who did the listening.
Read postHow to see which user listened to which recording
Use VICIdial's Recording Access Log to audit which manager or QA reviewer opened each call recording and when they accessed it.
Read postWhat the Recording Access Log shows and how to read it
The VICIdial Recording Access Log tracks every time a user opens a call recording. Learn what each field means and how to search it effectively.
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