aliases
8 posts.
What Create Alias Entries Does for Phone Login Load Balancing
Create Alias Entries ties the same extension across servers under one alias id so phone-login load balancing works in the agent interface - here is how it fits together.
Read postHow Phone Aliases Balance Agents Across Servers
Phone aliases spread agents evenly across a VICIdial cluster by sending each login to the dialer with the fewest local agents.
Read postHow to create a phone alias with the add_phone_alias API
A phone alias groups several phone logins under one name so a single login can ring a set of phones. Here is how to create one over the API.
Read postHow a Phone Alias Keeps Agents Online When a Dialer Fails
When a VICIdial server fails, agents on a phone alias just log out and back in to land on a healthy dialer — no credential changes.
Read postHow to Set Up Phone Aliases, Step by Step
A walkthrough for building VICIdial phone aliases: create matching phones on each dialer, then tie them together with one alias login.
Read postWhat a Phone Alias Is and Why Hot-Desking Needs One
A phone alias is one login that maps to several VICIdial phones across servers, so agents land on the least-loaded dialer automatically.
Read postWhat Alias ID and Phones Logins List Mean
The two fields that define a VICIdial phone alias: the Alias ID agents type to log in, and the Phones Logins List that routes them.
Read postWhy Every Phone in an Alias Needs the Same Login Password
A phone alias only works if all its phones share one login password — here is why that rule exists and what breaks when you ignore it.
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