Tag
agent-control
3 posts.
Stereo Recording Agent Control explained: NEVER to ALLFORCE
Stereo Recording Agent Control has four modes — NEVER, ONDEMAND, ALLCALLS, and ALLFORCE — that decide how much say agents have over stereo call recordings.
Read postCampaign Recording modes explained: NEVER, ONDEMAND, ALLCALLS, ALLFORCE
VICIdial offers four campaign recording levels. Here is exactly what each one does and which behavior to expect from agents under each.
Read postHow to let agents start and stop their own recordings
VICIdial can hand recording control to the agent so they capture only what matters. Here is how to enable manual recording and when it makes sense.
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