agent-api
9 posts.
The stereo_recording API function explained: BEGIN, END, STATUS
VICIdial's stereo_recording Agent API function starts and stops agent-controlled stereo recordings via BEGIN, END, and STATUS—here's exactly how it works.
Read postThe recording Agent API function: START, STOP, STATUS
Use VICIdial's recording Agent API function to trigger, stop, and inspect call recordings programmatically from any external app.
Read postHow to start and stop a recording from your own app
A practical guide to wiring VICIdial's recording Agent API function into an external CRM or app so you control exactly when recordings start and stop.
Read postHow to tag a recording mid-call with the stage parameter
VICIdial's stage parameter lets you append a custom suffix to a recording filename at the moment you start it via the Agent API—making segments easy to identify later.
Read postforce_fronter_audio_stop: silencing fronter audio playback after a handoff
After a fronter leaves a 3-way, audio they were playing can keep running in their session. force_fronter_audio_stop kills it from the closer side.
Read postforce_fronter_leave_3way: making the fronter drop off a 3-way automatically
The force_fronter_leave_3way function lets a closer push the fronter off a shared 3-way call without waiting for the fronter to click anything.
Read postHide Customer Hangup Button: removing Hangup Customer and Hangup Both from the agent screen
The Hide Customer Hangup Button setting removes the Hangup Customer and Hangup Both buttons. Here is exactly what it hides and when it is the right call.
Read postFix: "agent_user has previous active 3-way calls" when starting a 3-way
This error is a safety check firing on leftover 3-way calls. Here is what tw_check does, why it blocks you, and how to clear the stale conference.
Read postFix: "agent_user does not have a live call" on a transfer
This transfer error means the system does not see a live call on the agent it was told to act on. Here is what causes the mismatch and how to clear it.
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