Tag
abandoned-call
2 posts.
The UK 72-hour drop-lockout rule and how to set Drop Lockout Time
Under UK OFCOM rules, you cannot attempt to re-contact a customer within 72 hours of an abandoned call. VICIdial's Drop Lockout Time field in Campaign Detail enforces this automatically.
Read postWhat FTC Safe Harbor means for auto-dialers
FTC Safe Harbor is a set of five provisions that let you run predictive dialers legally. Miss any one and your campaign is out of compliance.
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