VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
MONITOR vs BARGE vs WHISPER in VICIdial Explained
Three monitor modes, three audiences. Learn when to use MONITOR to listen, BARGE to join both sides, and WHISPER to coach the agent only.
What Are VICIdial Status Groups and Why Use Them
Status Groups let you override a campaign's dispositions for calls placed within a specific list or handled by a specific in-group.
What the VICIdial Whiteboard Report Shows
The Whiteboard report turns live call data into big graphs that refresh on a timer. Here are the report types it can put on a wallboard.
VICIdial MIN SEC and MAX SEC: Gating Statuses by Call Length
The MIN SEC and MAX SEC fields decide whether an agent can pick a given status based on how long the call ran.
Show Status Category Counts on the Real-Time Report
How to surface up to four Status Category disposition counts below the LEADS IN HOPPER line on the VICIdial Real-Time Main Report.
How to Set Up a VICIdial Whiteboard Wallboard Display
Turn a TV or projector into a live VICIdial wallboard: pick a report type, watch the right options turn red, set the refresh interval, and project it.
How to Read the VICIdial All Campaigns Summary Report
One page, every active campaign, no per-agent noise. Read the All Campaigns Summary at a glance and click any campaign to drill into its Real-Time report.
How to Set Up Live Audio Monitoring in VICIdial
Listen to live agent calls from the Real-Time report. Pick a monitor mode, enter the phone you'll listen from, and click an agent's LISTEN link.
How VICIdial Dispositions Decide Lead Recycling
The DNC, Not Interested, Unworkable, and Completed flags take a lead out of rotation; everything else stays callable and can recycle back into dialing.
The complete guide to VICIdial reports and what each tells you
A tour of every VICIdial report family - the Real-Time Main Report, All Campaigns Summary, the Whiteboard wallboard, and the deeper summary and export reports.
The Completed Flag: Marking a VICIdial Lead Done
The Completed flag says a lead needs no further calls without putting it under DNC, Not Interested, or Unworkable, and it feeds several reports.
What TRUNK SHORT and FILL Mean in VICIdial
The TRUNK SHORT/FILL numbers on the VICIdial real-time report, what they tell you about line capacity, and what to do when SHORT is high.