What the Scheduled Callbacks Days Limit setting does

Scheduled Callbacks Days Limit is a campaign-level setting that caps how far into the future an Agent can schedule a Scheduled callback. When an agent dispositions a call as CALLBK and picks a date, this setting decides which dates they are actually allowed to choose. It is a guardrail against someone parking a callback six months out by accident.

What the number does

You set Days Limit to a number of days from today. The default is 0, which means unlimited — the agent can pick any date on the calendar. Set it to something like 7, and only dates within the next seven days become selectable. There is a small twist worth knowing: the full 12-month calendar still appears on the agent screen, but only the days inside your limit are actually selectable. So the agent sees the whole year but can only click on the days you allow.

flowchart TD
  A[Agent dispositions call as CALLBK] --> B[Calendar opens, full 12 months shown]
  B --> C{Days Limit set?}
  C -- 0 default --> D[Any date selectable]
  C -- N days --> E{Chosen date within N days?}
  E -- Yes --> F[Date selectable]
  E -- No --> G[Date locked out]
  F --> H[Callback saved]

A Disposition of CALLBK is what kicks this off — it is the outcome an agent chooses when a Lead asks to be called back later. The Days Limit only shapes the date-picking step that follows; it does not change anything about how the callback is stored or dialed afterward.

A few quick examples to make the number concrete:

• 0 (default) — no limit. Every date in the 12-month calendar is selectable.
• 1 — only today is selectable; the rest of the calendar is visible but locked.
• 30 — anything inside the next month is selectable; dates beyond 30 days are locked.

Because the full calendar still renders, agents do not get a jarring "missing dates" experience — they just find that clicks past the limit do nothing. That is usually clearer than hiding months outright, since an agent can see why a far-off date is unavailable rather than wondering where it went.

When to use it

Days Limit shines on campaigns where callbacks should always be near-term — say a sales floor where anything past two weeks is effectively dead. Capping the window stops agents from booking distant callbacks that nobody will ever work and that just clutter the system. On a campaign with long, deliberate follow-up cycles, you would leave it at 0 and let agents schedule freely.

It also pairs nicely with how you staff. If callbacks can only land within, say, the next ten days, you know that whatever an agent books will come due while the campaign is still active and staffed to handle it — there is no risk of a callback surfacing in three months when the campaign has wound down or the agent has moved on. Think of Days Limit as a way to keep the callback pipeline matched to how far ahead your team can realistically plan. Set the number to the furthest-out callback you would actually honor, and trust the agents to fill in the days before it.

To see how an agent actually reaches the calendar in the first place, read how to set a callback from the agent screen, and for the full set of callback controls see our pillar, VICIdial scheduled callbacks explained.

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