Show Status Category Counts on the Real-Time Report

The VICIdial Real-Time Main Report can show more than the built-in stats. There is an optional element that surfaces live disposition counts grouped by status category, right at the top of the screen. If you have ever wanted a running tally of how many leads landed in a particular bucket today without leaving the real-time view, this is it.

What these counts show

Up to four Status Category counts can be displayed below the LEADS IN HOPPER line at the top of the report. Each one is a count of the dispositions that fall into that status category. A status category is just a grouping of related call outcomes, so instead of reading individual codes you watch the category roll up. This is a clean way to keep an eye on the Disposition mix as agents work, without opening a separate report.

For example, you might group your sale-related statuses into one category and your callback-related statuses into another, then watch both tick up in real time against the rest of the Campaign activity. The point is that you define the buckets that matter to your operation, and the report counts into them as agents disposition calls. There is no extra report to run and no lag beyond the screen's own refresh.

Because the counts sit at the very top of the report next to LEADS IN HOPPER, they read in the same glance as the supply and pacing numbers. That placement is deliberate: you can see leads going in on one line and outcomes coming out a line below, which is most of the loop you care about as a manager watching a live floor.

How a category shows up on the report

These counts come from your status category configuration. A category is surfaced on the real-time screen when its Realtime Display flag is turned on. Set that to Y for the categories you care about, and their counts appear below the LEADS IN HOPPER line. Because the report tops out at four of them, pick the four categories that actually drive a decision during the shift.

flowchart TD
  A[Status category defined] --> B{Realtime Display = Y?}
  B -- No --> C[Not shown on report]
  B -- Yes --> D[Count appears below LEADS IN HOPPER]
  D --> E{More than 4 categories on?}
  E -- Yes --> F[Only first 4 shown]
  E -- No --> G[All shown]

Why operators use this

Category counts turn the real-time report into a light wallboard for outcomes, not just dialing health. While the agent rows and the calls-waiting counter tell you how the dialing is going, the category counts tell you what is coming out the other end. Pair them and you can see, for instance, that calls are connecting but the sale-category count is flat, which is an Agent coaching issue rather than a pacing one. For the rest of the screen, see how to read the Real-Time Main Report, and the reports overview shows where dispositions feed your other reports.

Keep the Status (lead status) categories tight. Four slots is a constraint that forces you to decide what genuinely matters in the moment, and the report is better for it.

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