How to search for a VICIdial user

Once your team grows past a handful of accounts, scrolling the Users List to find one Agent gets tedious. VICIdial has a dedicated Search For A User screen that lets you filter the directory by several fields at once. This post covers how to reach it, what you can search on, and the user-status screens you can jump to from the results.

Open the search screen

Click the Users link in the left menu to reach the Users section, then click the SEARCH FOR A USER link at the top. The Users List itself shows only active accounts by default, so search is also how you reliably surface someone whose Active flag has been set to N.

What you can search on

The search screen lets you find a user based on whatever elements you choose to narrow by:

• A name or partial name — handy when you remember only part of the full name.
• A user ID — the exact User Number if you know it.
• A user level — to list everyone at a given level, for example every report-only manager at level 7.
• A group — to list every account in one User group, which is the quickest way to audit who belongs to a team.

You can combine these to narrow the result set — searching a partial name within a single group, for instance, gets you straight to the right record.

The search workflow

flowchart TD
  A[Open Users section] --> B[Click SEARCH FOR A USER]
  B --> C{Pick search fields}
  C --> D[Name or partial name]
  C --> E[User ID]
  C --> F[User level]
  C --> G[Group]
  D --> H[View matching accounts]
  E --> H
  F --> H
  G --> H
  H --> I[Open modify or status]

From a result to the user's live status

Once you land on an account, the bottom of the modification screen — and the user list screen — link to several status views. The User Status screen is the most useful when someone is on shift: it only shows data if the user is actively logged in, and from it you can emergency log the agent out, or log them in and out of the Timeclock. It also shows which dialer they are on, their session, phone Extension, current Campaign and ingroups. That makes search-then-status a quick way to find and act on a stuck agent without hunting through the real-time report.

For historical detail rather than a live snapshot, two more screens are linked from the same place. The User Time Sheet shows login, logout and call-summary time for one user on one day — useful for timekeeping questions, though it can be slow to load on a system with a long call history. The User Stats page bundles together a stack of reports for the account: agent talk time and status, login and logout times, outbound and inbound call counts, recordings, and lead searches, queryable across a single day or a range of days. Between them, search gets you to the account and these reports tell you everything that account has done.

Search turns a sprawling user directory into something you can navigate in seconds. For how accounts, levels and groups fit together across a whole team, read our users and groups guide. Once you have found an account, see how to modify a VICIdial user's settings to make changes safely. On a managed VICIfast dialer, every one of these admin screens works out of the box on your chosen plan.