Timeclock

The timeclock is VICIdial's punch clock. An agent clocks in at the start of a shift and clocks out at the end, and the system stamps both times. It answers a simple question: who was actually on the clock today, and for how long?

It is easy to confuse the timeclock with an Agent session or a Pause code, but they measure different things. Clocking in marks the whole working day. A login starts an agent session inside a Campaign. A pause code records short breaks within that session. You can be clocked in, logged out, and away from your desk all at once, which is exactly why the three layers exist.

Why it matters for reporting

Timeclock data is the backbone of workforce reports. Compare scheduled hours against clocked hours and you get Schedule adherence. Subtract paid time that was not spent productive and you start to see Shrinkage. Combine clocked time with talking time and you can estimate Occupancy. Without an honest record of when people were on the clock, those numbers drift.

Supervisors can review and correct timeclock entries when someone forgets to punch out, and the records roll up into Agent performance views. A few habits keep the data clean: have agents clock in before they log into a campaign, clock out after they finish wrap-up work, and reconcile any missing punches the same day rather than at month end. Tidy timeclock entries make every downstream staffing decision a little less of a guess.