How to read the Dialer Inventory Report

The Dialer Inventory Report answers one practical question: of all the leads loaded into your system, how many can the dialer still call right now? It shows cached statistics for the leads sitting in your lists, broken down by list and by Campaign, so you can see at a glance which lists still have life in them and which are nearly worked out.

You can pull it for a single list, for one Campaign (which then shows every list attached to it), or for several campaigns at once. Each row maps to a Lead list, and the bottom of the report rolls everything up into category totals for all the lists you selected.

The columns that matter

Each row starts with the list ID, the list description, the campaign ID, and the last called date. After that come the inventory counts, which are where the real value is:

• Start Inv is the total number of leads the list started with.
• Call Inv Total is the total of all leads that have already been dialed at least once.
• Call Inv No Filter is how many leads are dialable if the campaign filter is disabled. This is your unfiltered dialable pool.
• Call Inv One-off is the number of leads that sit exactly one call shy of hitting the campaign call count limit.
• Call Inv Inactive counts leads in an inactive status.
• Dial Avg is the average number of call attempts made against the leads in that list.
• Pen is penetration, a measure of how deeply the list has been worked.

The columns to the right (starting with the shift column labeled 9TO5MOND) show how many leads have already hit the called count target inside each named shift time. That tells you how thoroughly a given time window has been covered.

How the numbers fit together

Read it left to right. Start Inv is what you loaded, Call Inv Total is what the dialer has touched, and the dialable pool is what is left for the Hopper to pull. When the dialable count drops near zero on a list, that list is done unless you reset it or turn on Lead recycling to put eligible statuses back in play.

flowchart TD
  A[Start Inv loaded leads] --> B[Call Inv Total already dialed]
  A --> C[Call Inv No Filter dialable pool]
  C --> D[Hopper pulls next leads]
  B --> E[Call Inv One-off near call limit]
  E --> F[Pen penetration rises]
  C --> G[Dialable near zero]
  G --> H[Reset list or recycle leads]

Using it day to day

Watch the dialable pool and the one-off count together. A growing one-off count means a wave of leads is about to age out of the campaign limit, so it is a good early warning to load fresh data or recycle. For the wider context of every report on your box, start with the reports overview, and pair this view with the all campaigns summary report to see calling activity next to inventory depth.

You can hand the whole thing off as a spreadsheet by clicking the DOWNLOAD link, which exports a tab-friendly .TXT file. If you would rather run dialers like this on a managed box that is provisioned in under 40 seconds, see our pricing.